1. Information We Collect

We collect the following types of information when you interact with our services:

• Personal Information: Name, email address, phone number, vehicle information, and service history provided when you schedule an appointment, request a quote, or contact us.
• Non-Personal Information: IP address, browser type, device type, referring URLs, and pages visited on our website.
• Communication Records: Records of SMS messages, emails, and phone calls exchanged between you and our business for service-related communications.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our automotive repair and maintenance services
• Process service appointments and transactions
• Send appointment reminders, service updates, and vehicle pickup notifications via SMS and email
• Respond to your inquiries and provide customer support
• Ensure the security and integrity of our systems
• Comply with legal obligations and enforce our terms of service

3. SMS Messaging & Compliance

Hennety's Auto Repair & Services is committed to full compliance with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and all applicable federal and state regulations regarding SMS messaging.

• Opt-In: We only send SMS messages to customers who have provided prior express written consent by submitting their phone number and actively selecting a consent checkbox on our website or booking form. All opt-in records are timestamped and stored securely.
• Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent unless you re-opt-in.
• Help: Reply HELP to any message for support information, or contact us directly at (985) 217-4195.
• Message Frequency: Message frequency varies based on your service appointments and interactions. Up to 4 messages per month.
• Message & Data Rates: Standard message and data rates may apply depending on your carrier and plan.
• Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, and most major regional carriers are supported.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business (e.g., CRM software, payment processors) under strict confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, safety, or property of our business or customers.
• SMS Consent Data: Your SMS opt-in data and consent information will NOT be shared with any third party at any time, for any reason, except as required by law.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted between your browser and our website
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and monitoring of our systems
• Secure storage of opt-in records and communication logs

In the event of a data breach affecting your personal information, we will notify you in accordance with applicable state and federal breach notification laws.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand usage patterns. You may disable cookies through your browser settings, though some features of our website may not function properly without them.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of SMS: Reply STOP to any message or contact us directly to be removed from our messaging list.
• Unsubscribe from Email: Click the unsubscribe link in any marketing email to opt out of future promotional emails.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Phone: (985) 217-4195
• Email: [email protected]
• Address: 102 Clendenning Rd Suite B, Houma, LA 70363